On-boarded in early 2024, we were involved in a rigorous tender process to work with a London based firm with 20+ partners. Despite being almost unknown within the Partner Group we were shortlisted to the final two. Being shortlisted was a huge achievement due to the value this firm places on its client relationships and high quality of personal service. The reason we were ultimately successful was the enthusiasm and the commitment we showed to their retention and VAT service line growth.

With this client we operate and manage a VAT helpdesk, marketing and business development collaboration and deliver CPD training for their team, on top of delivering all of their VAT advisory and technical work. They are a dynamic firm, and we move and respond quickly to change to ensure they get everything they need.

“We appointed The VAT Team as our outsourced VAT service provider. We knew mid 2023 that our existing consultant was retiring, and we embarked on a very thorough tender process. The VAT Team were not even on that original list of approximately 7 firms but coming across them as finalists in the Tolley’s awards 2023 meant we included them at the last minute. Throughout the process they were responsive, they listened to us, to properly understand our business challenges and goals. They demonstrated to us that they are the superior service provider in this field, and we were confident from our interactions that they are the right choice for our firm. What gave them the edge is that they are a thoroughly nice bunch of people who show enthusiasm, not only to deliver VAT services but to work with us on business development and marketing initiatives. The attitude and culture at The VAT Team aligns with our own and we are excited to work with them and develop the partnership in 2024 and beyond.”
- Partner